Wasson Rewards, Returns and Warranty
Wasson One-Year Limited Plant Warranty
We stand behind the quality of every tree, shrub, and perennial we sell. Our One-Year Limited Plant Warranty is designed to give you confidence that your investment is protected when plants are properly installed and cared for.
Coverage
Eligible trees, shrubs, and perennials are covered by a one-year limited warranty from the original date of purchase.
Eligibility
Warranty coverage applies to plants that:
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Were planted in the ground.
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Received proper planting and ongoing care.
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Have not been damaged by neglect, abuse, construction, animals, weather events, or other conditions beyond normal growing circumstances.
Warranty Replacement
Each eligible plant is covered for one-year limited warranty replacement up to the original purchase price paid.
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Plants purchased at a sale price are covered under this warranty; however, the replacement value is limited to the original purchase price. If the current selling price of the replacement plant is higher, the customer is responsible for paying the difference.
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If the original plant is no longer available, the warranty value may be applied toward a comparable replacement plant, or a Wasson Gift Card equal to the original purchase price.
Professionally Installed Plants
Plants originally installed by Wasson and approved for warranty replacement will be replanted by Wasson at no additional charge.
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Wasson Return Policy
We carefully inspect every plant before it is offered for sale or installed by our team. If you have questions or concerns about a plant after purchase, please contact us promptly.
Our knowledgeable staff can help identify plant issues, provide care recommendations, and determine whether the plant qualifies for warranty replacement. You may also send an email to us at info@wassonnursery.com and insert/attach photos along with a description of the issue.
To request a return or warranty evaluation, please provide:
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A dated proof of purchase or receipt.
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Photos of the plant.
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A brief description of the issue.
Plant Returns
Trees, shrubs, and perennials may be returned within 48 hours of purchase, provided they:
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Are accompanied by the original receipt.
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Remain in their original containers.
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Have not been planted.
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Are in original, saleable condition.
Non-Plant Returns
Non-plant merchandise may be returned within 30 days of purchase with proof of purchase.
Seasonal and holiday merchandise may be returned within 7 days of purchase.
Approved refunds will be issued to the original form of payment whenever possible. If the original payment method is unavailable, a Wasson Gift Card may be issued.
Final Sale Items
The following items are not eligible for return:
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Annual plants
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Houseplants
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Bulk materials
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Clearance merchandise
Please Note: Trees, shrubs, and perennials purchased at an in-store sale price are not eligible for return after the 48-hour return period but remain eligible for the Wasson One-Year Limited Plant Warranty. Warranty replacement will be represented by the original purchase price paid as reflected on the customer’s receipt or purchase history.
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Rewards Program
Earn Rewards and Receive Benefits
- With every dollar spent, earn 4% back when you sign up for our Wasson Rewards Program.
- A valid email address is necessary to participate in the Wasson Rewards Program.
- Rewards points may be redeemed on retail purchases only. Outdoor Design Builds and Lawn and Landscape services do not apply.
- No need for you to keep your receipt. We’ll keep a record of your purchases––so you won’t have to!
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